Board Thread:Questions and Answers/@comment-25262775-20140804030456/@comment-25009284-20140804155158

It's probably too late to ask this, but are you able to do a 'Character Transfer'? http://www.castleageforums.com/cforum/showthread.php?t=65115#2

Otherwise, register with Castle Age forum (if you haven't already), and PM one of the Devs concerning the issue. Be warned though, as it's supposedly to cause some losses (achievements, Guild related); more here: http://castleageforums.com/cforum/showthread.php?t=63021&page=2#19

Or, if you use Facebook, you can use your account there with no penalties.